Privacy Policy

1. Introduction

Niransoft Technologies ("Niransoft," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. As an enterprise software engineering firm specializing in web platforms, mobile applications, and AI-driven systems, we implement appropriate technical and organizational measures to protect personal data in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, process, and protect personal data when you visit our website, use our proprietary software (including our Enterprise Management System and Point of Sale solutions), or engage with our custom engineering services.

2. Information We Collect

To provide our services and operate our digital platforms, we may collect the following categories of information:

• Personal Identification Information: Name, email address, phone number, company name, and job title when you contact us, request a consultation, or are onboarded as a client.
• Technical & Usage Data: IP addresses, browser types, operating systems, referring URLs, and interaction data across our web properties. We use this data to ensure system security, maintain performance, and improve user experience.
• Service Context Data: Information provided during project discovery, including technical requirements, business objectives, and legacy system architecture necessary to deliver custom engineering services.
• AI & Conversational Data: If you interact with our AI-powered applications, digital avatars, or integrated LLM services, we may process text inputs, voice queries, and interaction patterns to provide requested functionality and maintain service quality, subject to applicable data protection laws.

3. How We Use Your Information

We use your data to provide, maintain, and improve our services, including the following purposes:

• Service Delivery: To architect, develop, and deploy scalable web, mobile, and AI solutions tailored to your business requirements.
• System Optimization: To conduct research and development, troubleshoot technical issues, and maintain platform performance and stability.
• Communication: To provide project updates, technical support, billing information, and service-related communications.
• Security & Compliance: To enforce role-based access controls (RBAC), monitor for unauthorized access, and ensure compliance with applicable data protection laws and regulatory requirements.

4. Third-Party Integrations & Data Sharing

We do not sell your personal data. We only share information with trusted third-party service providers that support the delivery of our services, including:

• Infrastructure & Cloud Providers: For secure database hosting, server deployment, and data processing and storage.
• AI & LLM Partners: We integrate with third-party AI service providers (such as OpenAI, Gemini, and Groq) to provide AI-powered functionality. Data processed through these APIs is handled in accordance with applicable contractual safeguards and data protection laws.
• Logistics & Payment Processors: For integrated solutions (such as e-commerce checkouts or shipping APIs), we securely transmit necessary transactional data to respective gateways (e.g., Stripe, UPS) and do not store full payment card information on our servers.

5. Data Security Standards

Niransoft implements commercially reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: Encryption in transit and, where applicable, at rest for sensitive data.
• Access Control: Role-Based Access Controls (RBAC) across proprietary dashboards and internal systems.
• Code Audits: Regular code reviews, quality assurance processes, and automated deployment checks to maintain system security and integrity.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal, regulatory, and contractual obligations, resolve disputes, and enforce our client agreements. Retention periods may vary depending on the nature of the data and the purpose for which it was collected. Once data is no longer required for operational or legal purposes, it is deleted or anonymized in accordance with our data retention and security practices.

7. Your Data Privacy Rights

Depending on applicable data protection laws in your jurisdiction (including, where relevant, the GDPR or CCPA), you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data, subject to applicable legal or contractual retention obligations.
• Restriction: Request that we limit the processing of your personal information.
• Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection: Object to certain types of data processing, where permitted by law.
• Withdrawal of Consent: Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact our designated privacy contact using the information provided below. We may verify your identity before processing your request, and we will respond within the timeframe required by applicable law.

8. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our services, data processing practices, or applicable legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the top of this page and, where required by law, providing additional notice through appropriate communication channels.

9. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us: Niransoft Technologies Pvt. Ltd. Email: info@niransoft.com Registered Office: No. 34 B4, Mela Agraharam Street, Ariyalur – 621704, Tamil Nadu, India